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Help & Support

Using an agent, payments and access, cancellations and refunds, reporting a problem, and how to reach us.

How do I use an agent?

Open the agent from its page — we confirm your access and send you straight to the creator's private link. The agent runs on the creator's side, not inside Buy My Agent, so how you use it depends on what the creator built:

Buy My Agent handles discovery and access — it doesn't host, embed, or hand over a copy of the agent. So if you run a business and want to integrate an agent into your systems, that setup is part of the creator's product. Check the listing's “What's included” and usage notes before you open it, and use “Contact the creator” on the agent's page for setup help — API keys, embedding, or custom work.

Where is Buy My Agent available?

Using and creating agents are currently available in Canada and the United States, and we're working to add more regions. Anyone, anywhere can browse the marketplace and view listings.

How does a business integrate an agent?

Want an agent working inside your business — on your website, help desk, or other systems? The path is the same every time:

  1. Find a Business-ready agent. Filter for the green Business-ready badge on the Buy page, or start from the For Businesses button on the home page. The badge is the creator's declaration that the agent can be connected to a business — it isn't a BuyMyAgent certification.
  2. Check the listing. The creator's integration note says how it connects — an API, an embeddable widget, Zapier, and so on. “What's included” and the usage notes cover limits and any extra costs.
  3. Open it. Every agent is free, so there's no checkout.
  4. Open the agent. You'll land on the creator's product — their setup docs, dashboard, or API access.
  5. Connect it to your systems. Follow the creator's docs (API keys, embed code). Your developer or web person does this part; many setups take under an hour.
  6. Need a hand? Use “Contact the creator” on the agent's page for setup help or custom work. If you can't get set up at all, contact us.

What if I paid but don't have access?

After purchasing, access is granted automatically once your payment is confirmed (usually within a few seconds). If you've been charged but still don't have access after a minute, try refreshing the agent page.

If the issue persists, contact us through our contact page with your order details and we'll sort it out within 24 hours.

Does it cost anything?

No. Every agent on Buy My Agent is free to use — there's no checkout, no subscription and no marketplace fee. Some agents run on a platform like ChatGPT or Claude, where usage is billed on your own plan with that platform, and any optional extras a maker offers are disclosed on the listing.

How do cancellations & refunds work?

Buy My Agent is free now, so there's nothing new to cancel or refund. If you have a paid subscription from before it went free, you can cancel it at any time from your account settings — you'll keep access until the end of your billing period. A one-time purchase has nothing to cancel; it never renews. Refunds are decided by the creator, who is the merchant of record — contact us with your order details and we'll pass your request along and can facilitate it through Stripe. A full refund of a one-time purchase ends the access it granted, while a partial refund leaves your access in place. If an agent is unavailable for an extended period, we'll help make it right.

How do I report a problem with a listing?

Found something wrong with an agent listing? Use the “Report this agent” link on the agent's page, or contact us through our contact page.

How do I get support or resolve a dispute?

1. Contact the creator first. They are the merchant of record for your purchase and can usually resolve access or refund questions fastest — as a baseline they should respond within 5 business days.

2. Escalate to us. If the creator doesn't respond in that window, access was never delivered, the agent has been unavailable for an extended period, or the listing materially misrepresented what you received, contact us through our contact page with your order details. We'll step in and can facilitate a resolution — including a refund — through Stripe.

3. Chargebacks. Please contact us before starting a card chargeback — it can cancel your access and takes longer to resolve, and we can usually sort it out directly. Nothing here limits any non-waivable consumer rights you have under the law that applies to you. See our Refund & Cancellation Policy.

Do you sell data?

Buy My Agent does not sell personal information. We may create and license aggregated marketplace research — trends in agent categories, pricing, demand, conversion and retention. These reports are designed not to identify individual subscribers, creators or accounts and never include emails, payment details, private access links or customer conversations. A creator's own performance data is included only if they opt in, and they can withdraw that at any time. See our Privacy Policy.

How do I contact Buy My Agent?

Have a question? Send us a message — we typically respond within one business day.

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