Help & Support

How do I use an agent I bought?

After you buy or subscribe, open the agent from its page — we confirm your access and send you straight to the creator's private link. The agent runs on the creator's side, not inside Buy My Agent, so how you use it depends on what the creator built:

• A ready-made assistant (for example a ChatGPT- or Claude-style app) that needs little or no setup;
• A hosted tool or dashboard you log into; or
• An API with setup docs that your developers connect to your own website, help desk, or other systems.

Buy My Agent handles discovery, billing, and access — it doesn't host, embed, or hand over a copy of the agent. So if you run a business and want to integrate an agent into your systems, that setup is part of the creator's product. Check the listing's “What's included” and usage notes before you subscribe, and use “Contact the creator” on the agent's page for setup help — API keys, embedding, or custom work. If you subscribed, you keep access to the running agent for as long as your subscription is active; if you paid once, your access is saved to your account and does not expire with a billing period.

Where is Buy My Agent available?

Subscribing and creating are currently available in Canada and the United States — payments and payouts are supported in those two countries for now, and we're working to add more regions. Anyone, anywhere can browse the marketplace and view listings.

How does a business integrate an agent?

Want an agent working inside your business — on your website, help desk, or other systems? The path is the same every time:

1. Find a Business-ready agent. Filter for the green Business-ready badge on the Buy page, or start from the For Businesses button on the home page. The badge is the creator's declaration that the agent can be connected to a business — it isn't a BuyMyAgent certification.
2. Check the listing. The creator's integration note says how it connects — an API, an embeddable widget, Zapier, and so on. “What's included” and the usage notes cover limits and any extra costs.
3. Subscribe. Checkout takes a couple of minutes; cancel anytime.
4. Open the agent. You'll land on the creator's product — their setup docs, dashboard, or API access.
5. Connect it to your systems. Follow the creator's docs (API keys, embed code). Your developer or web person does this part; many setups take under an hour.
6. Need a hand? Use “Contact the creator” on the agent's page for setup help or custom work. If you can't get set up at all, our support and refund policy have your back.

What if I paid but don't have access?

After purchasing, access is granted automatically once your payment is confirmed (usually within a few seconds). If you've been charged but still don't have access after a minute, try refreshing the agent page.

If the issue persists, contact us through our contact page with your order details and we'll sort it out within 24 hours.

Do I pay once or subscribe?

It depends on the listing, and it's shown on the listing and again at checkout before you pay:

• Subscription — a recurring monthly or annual charge that renews until you cancel; your access continues while it's active. Creators may only price this way when you get ongoing value such as updates, support, hosting, or usage they cover.
• One-time purchase — a single charge. Nothing renews, there are no further charges, there's nothing to cancel, and your access is saved to your account rather than tied to a billing period.

Free listings cost nothing. Either way the creator is the merchant of record, prices are in Canadian dollars, and the 10% marketplace fee is charged to the creator — never added to your price.

How do cancellations & refunds work?

If you subscribed, you can cancel at any time from your account settings — you'll keep access until the end of your billing period. A one-time purchase has nothing to cancel; it never renews. Refunds are decided by the creator, who is the merchant of record — contact us with your order details and we'll pass your request along and can facilitate it through Stripe. A full refund of a one-time purchase ends the access it granted, while a partial refund leaves your access in place. If an agent is unavailable for an extended period, we'll help make it right.

How do I report a problem with a listing?

Found something wrong with an agent listing? Use the “Report this agent” link on the agent's page, or contact us through our contact page.

How do I get support or resolve a dispute?

1. Contact the creator first. They are the merchant of record for your purchase and can usually resolve access or refund questions fastest — as a baseline they should respond within 5 business days.

2. Escalate to us. If the creator doesn't respond in that window, access was never delivered, the agent has been unavailable for an extended period, or the listing materially misrepresented what you received, contact us through our contact page with your order details. We'll step in and can facilitate a resolution — including a refund — through Stripe.

3. Chargebacks. Please contact us before starting a card chargeback — it can cancel your access and takes longer to resolve, and we can usually sort it out directly. Nothing here limits any non-waivable consumer rights you have under the law that applies to you. See our Refund & Cancellation Policy.

Do you sell data?

Buy My Agent does not sell personal information. We may create and license aggregated marketplace research — trends in agent categories, pricing, demand, conversion and retention. These reports are designed not to identify individual subscribers, creators or accounts and never include emails, payment details, private access links or customer conversations. A creator's own performance data is included only if they opt in, and they can withdraw that at any time. See our Privacy Policy.

How do I contact Buy My Agent?

Have a question? Send us a message — we typically respond within one business day.

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